Manager, Employee Relations

The Manager, Employee Relations is a People & Culture (P&C) leader responsible for directing a high-volume of accommodations function that delivers guidance, services, and solutions to employees and leaders. This role provides strategic leadership across the accommodations process, ensuring decisions are timely, consistent, and aligned with company policy, culture, and applicable employment laws. Key Areas of Focus • Lead and develop a team responsible for advancing the accommodations process, communicating policies and practices, and advising leaders and employees on workplace accommodation matters. • Create and implement segment-wide strategies that promote compliant and practical accommodation outcomes. • Enhance the employee experience during critical moments in the employment relationship, including workplace accommodations, workplace concerns, and complex employee relations matters. Location Requirement: This position is based in Lake Buena Vista, FL and requires an on-site and in-office presence to support meaningful engagement with employees, leaders, and other business stakeholders. Responsibilities • Lead a team responsible for reviewing medical, pregnancy, and religious accommodation requests while ensuring timely, objective, and well-documented interactive process engagement with employees. Ensure accommodation outcomes and decisions are communicated clearly to employees, leaders, and appropriate partners. • Serve as an escalation and consultation leader on complex accommodation matters. • Advance organizational understanding and compliance with company policies, the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), and applicable state law equivalents through coaching, presentations, and training. • Lead operation planning, training, process improvement, and project execution as needed to foster strong service delivery, accountability, and the employee experience. • Set and reinforce expectations for detailed, accurate, and timely documentation of accommodation matters, including interactive process conversations, notes, outcomes, and supporting materials…