Version: 1.0
Last updated: [add date]
This SLA outlines the service standards provided by Xolo Go OÜ – Póti Tamás (“Service Provider”) to users of filmindustryjobs.co.uk (“Platform”).
1. Service Availability
We aim to provide:
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99% uptime annually, excluding planned maintenance
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Scheduled maintenance notifications at least 24 hours in advance
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Emergency maintenance only when necessary for security or stability
2. Support Response Times
Support is available via email at [add support email].
Response expectations:
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General inquiries: 48 hours
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Technical issues: 72 hours
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Security-related inquiries: 24 hours
3. Backup & Data Protection
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Daily encrypted backups
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Retention of backups: 14 days
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Disaster recovery time target: 24–48 hours
4. Service Limitations
We are not responsible for:
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Third-party outages (hosting, DNS, payment providers)
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User-side device or network issues
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Employer errors in job listings
5. Compensation
The Platform does not provide monetary compensation for downtime.
Paid listings may be extended if downtime exceeds 48 consecutive hours.