Senior Technical Writer

Overview About Business Unit: The Product team forms the crux of our pofwerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative problem solvers develops and builds products that position Epsilon as a differentiator, encouraging an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by using industry standard methodologies and sophisticated capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilon’s success story. Role Overview: We are looking for a technically curious and creative Senior Technical Writer who can transform complex enterprise SaaS products into clear, engaging, and useful content for customers, partners, and internal teams. This is a modern technical writing role. Along with core product documentation, you will create release content, technical guides, interactive content, product walkthroughs, videos, AI-generated videos, and other formats that help users understand and adopt our products. AI will be an important part of how you work, helping accelerate research, drafting, content creation, multimedia production, and repetitive tasks. We are looking for someone who understands this shift, is willing to unlearn traditional ways of working, actively learns new tools, and knows when human expertise, technical understanding, creativity, judgment, and validation are required. You should be comfortable going beyond traditional technical writing when needed, acting as a knowledge curator who can discover, organize, connect, and communicate product knowledge for different projects and business needs. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Own the end-to-end creation and maintenance of product documentation, user guides, API and integration documentation, implementation content, release notes, troubleshooting content, and knowledge articles. Investigate product capabilities, workflows, APIs, integrations, data, configuration, and backend concepts using Jira, Confluence, engineering artifacts, product demos, specifications, and hands-on product exploration. Work with Product Management, Engineering, Professional Services, Customer Success, Support, and other partners to identify SMEs, gather and validate information, resolve gaps, and drive content to completion. Plan and deliver content in alignment with Agile development and release cadences, including testing product features, workflows, APIs, and integrations to ensure accuracy. Create engaging content beyond traditional documentation, including interactive content, product walkthroughs, videos, AI-assisted videos, visual explainers, scenarios, and product stories. Use AI tools to accelerate research, drafting, editing, content creation, transformation, multimedia production, and repetitive work while maintaining ownership of technical accuracy, context, relevance, and final quality. Curate and connect knowledge across products, releases, and strategic projects, and support content needs beyond traditional technical-writing duties when required by the business. Qualifications 5+ years of experience in Technical Writing, Product Documentation, or similar roles supporting SaaS, Cloud, Data, or enterprise software. Demonstrated ability to translate complex product and technical concepts into clear, audience-appropriate content. Strong product and technical understanding across enterprise applications, workflows, APIs, integrations, data, configuration, and related backend concepts. Experience working independently and collaboratively with cross-functional product, engineering, services, customer, and support teams. Strong stakeholder management, information-gathering, content organization, writing, editing, and quality-assurance skills. Experience working in Agile product-development environments and managing content across multiple priorities and release timelines. Ability to use AI and modern content tools effectively, with a willingness to learn, unlearn, experiment, and adapt as tools and practices evolve. Willingness and ability to collaborate with globally distributed teams, including regular overlap with US and India business hours when required. TECHNICAL PROFICIENCY: Jira, Confluence, wikis, and modern documentation platforms. AI productivity and content-creation tools such as Microsoft Copilot, GitHub Copilot, Cursor, or equivalent. AI video and multimedia tools such as Synthesia, Camtasia, Storylane, or equivalent. Enterprise SaaS applications and frontend/backend concepts. REST APIs, integrations, and API documentation. Cloud platforms such as AWS, Azure, or GCP. SQL, data concepts, ETL, and related technologies. HTML, Markdown, and familiarity with documentation-as-code practices is a plus. Familiarity with Git/GitHub and engineering workflows is preferred. EDUCATION: Bachelor's degree in Computer Science, Engineering, Information Technology, Technical Communication, English, Communications, or a related field, or equivalent practical experience. Technical Writing, Cloud, AI, Data, or related certifications are a plus. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.