Disneyland Resort Hotels - Pool Concierge - Part Time

The Pool Concierge team is responsible for providing exemplary Guest Service at the Hotels of the Disneyland® Resort! They play a crucial role in the resort’s goal of exceeding high Guest expectations by engaging with Guests, anticipating their needs, and providing a personalized experience. Responsibilities • Actively greet Guests as they enter the Pool area and assist in locating and setting up seating for them • Promote teamwork and cultivate a harmonious working climate • Recognize and address potential intoxicated or disorderly Guests • Accurately handle and report employee Guest accidents • Respond accurately to any hotel emergency or safety situation • Maintain Pool area by aligning lounge chairs, filling water stations, picking up towels, replacing towels, etc. • Focus on Guests as the top priority to be aware of their needs at all times and respond immediately to all requests • Greet Cabana Guests upon arrival, escort to their Cabana, and notify the server • Acts as a liaison between the Guests and any department necessary, Resort wide • Assist with dining/event reservations, room readiness, sunglasses cleaning – passing of amenities – replenishing/straightening of towels etc. • Maintain cleanliness and order of the Fitness Center Requirements • You must be at least 18 years of age to be considered for this role • Possess a positive, polished, outgoing, and friendly personality • Strong technical abilities • Ability to work cohesively with other Cast as part of a team • Strong written and verbal communication skills • Passion for serving others and proven problem-solving skills while maintaining professional etiquette • Ability to partner efficiently with other operating departments • Proven ability to prioritize and coordinate work assignments • Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures • Ability to work a flexible work week including nights, weekends, and holidays Preferred qualifications • One year of experience in a customer service or restaurant environment Additional information SCHEDULE AVAILABILITY Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early…